Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Platform, express an interest in obtaining information about us or our products and services, when you participate in activities on the Platform, or otherwise contact us.

Personal Information Provided by You:

• Account Data: Name, email address, phone number, physical address, and account credentials.
• Profile & Service Data: Professional credentials, service offerings descriptions, pricing, portfolio photos, and verification documents (if you are a service provider).
• Transaction & Payment Data: Billing addresses, payment instrument details (processed securely via third-party gateways), and service history records.
• Communications: Messages exchanged with other users or support staff through our platform.

Information Collected Automatically:

• Usage & Device Data: IP address, browser type, device characteristics, operating system, language preferences, referring URLs, and device names.
• Location Data: Approximate location derived from your IP address or precise geolocation (with your explicit device permission) to match service providers with local consumers.

2. How We Use Your Information

We process your information for business and commercial purposes based on legitimate legal grounds, including:

• Contractual Performance: To create and manage your account, facilitate service bookings, process payments, and connect service seekers with providers.
• Legitimate Interests: To improve our platform, analyze usage trends, ensure network and information security, and prevent fraud.
• Legal Compliance: To comply with applicable laws, judicial orders, or governmental regulations.
• Consent: To send you marketing and promotional communications where you have opted in.

3. How We Share Your Information

We may share your information in the following situations:

• Between Users: To facilitate marketplace transactions, necessary profile details and communication channels are shared between matched service seekers and providers.
• Service Providers: We share data with third-party vendors, service providers, contractors, or agents who perform services for us (e.g., payment processing, cloud hosting, data analytics, customer support).
• Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. European Union (GDPR) Privacy Rights

If you are located in the European Economic Area (EEA) or UK, you possess specific data protection rights under the GDPR:

• Right of Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request the restriction of processing your personal data.
• Right to Data Portability: You can request the transfer of your data to another organization or directly to you.
• Right to Object: You can object to our processing of your personal data based on legitimate interests.

To exercise these rights, please contact us using the details provided in Section 7.

5. United States (CCPA/CPRA) Privacy Rights

If you are a resident of California, you have specific privacy rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you over the past 12 months.
• Right to Delete: You can request the deletion of personal information we have collected from you.
• Right to Correct: You can request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: FindiPro does not sell your personal data for monetary gain. However, if data sharing for cross-context behavioral advertising is considered a "sale" or "share" under California law, you have the right to opt out.
• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA consumer rights.

6. Data Security and Retention

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed 100% secure.

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal requirements).

7. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact our privacy team at: